Don't buy from them and save yourself the grief. I am pretty sure that the owner Mark pretends to be someone else when he answers the phone, it’s weird. Shipping delays and lack of order updates. Offers. I asked to turn the machine only to be told there was a 50% restocking fee, I have never heard of such a steep fee meaning that I now have a machine that I cannot use. My friend and I went to coffee beanery by that time, I ordered first while waiting for my friend joining with us, I ordered caramel latte and tuna sandwich, while sitting outside we went to sterling restaurant to order something and I bought 4 pcs of chicken, when we get back to beanery my friend arrived around 2:40am. I ordered a coffee machine in Mid July 2020 and today is Mid September and still no coffee machine. Coffee Machines - Buy Coffee Beans - Home Coffee Grinders - Automatic Coffee Machines - Home Espresso Coffee Maker - Coffee Beanery Sydney - 1300 94 14 45 This review was made possible by Coffee Beanery. See more of Coffee Beanery on Facebook. Keep away from these cowboys. If he has your money, keep ringing and eventually you’ll get it.I’ve already filed a complaint with the Fair Trading Department and informed the Police Fraud Squad of his behaviour. Ordered the Chemex and goose neck kettle on 02/12/20, still haven't received the order and judging by the website my items have not been processed. www.coffeebeaner y.com.au. Log In. by the sounds of things I am reading they have a lot of explaining to do on how they conduct their business,Very Concerned CustomerToday which is the 09/09/20 and I have been told another week as the just received the order from the supplier and they were sorting it out and they will send in another week, This is a jokeYesterday being 14/09/20 I asked on the chat line to James I think that who it was who knows I asked for a update on my machine and he said it would be sent this week and I should get it by Friday so I will let you all know if he has told the truth lets see if I get it this week for something that I ordered early August and still waiting. Their place is Souq also blend in with the vintage vibes of the area. I cancelled my order that day and was asked to email my request, because they don’t offer over the phone refunds, and my request didn’t get attended to until I called them two days later to ask. or. Dodgy and shady service. Coffee Beanery. Claim they “don’t have time” to look at emails, My experience seems to mirror many of the reviews below. Even then he will still attempt to supply lower spec equipment or even worse supply demonstrator products. I am still waiting to get my money back for an item they haven’t ordered and don’t have in stock. I also indicated that I did not require the item to be "bench tested" and wanted to take receipt of the goods in original packaging, in order to expedite the process. The Background:It is safe to say that I was very concerned upon coming across such negative reviews of thecoffeebeanery.com.au on Trustpilot.I had after all just spent $2700+ on a La Pavoni lever espresso machine through coffeebeanery.com.au, after a false start with another business.Moments after I clicked "purchase" and processed the order on a Saturday morning, I happened upon the Trustpilot link on Google. Drive thru is a plus with screaming children. all of our flavorings are Sugar Free, Lactose Free and Alcohol Free. The only impressive thing is his ability of retail arbitrage with you being the sucker. Shipping delays and lack of order updates. Nowhere.After constantly asking for when it will dispatched and asking for my a refund back.They kept replying it will be dispatched, ignored my request for a refund. !I just spoke to this Marc Isaac after 36 calls finally he answered but all I heard is lots of excuses when I’m asking for the refund so he advised me that he’ll get back to me next week which is Monday. 4.5 out of 5 stars. Reviews. Read about their experiences and share your own! 23 Coffee Beanery reviews. I asked for a FULL refund.It took almost three months to get the money back and that was only because of repeated phone calls, emails and a letter sent by my lawyer, threatening legal action.He eventually called me back, claiming to be ‘David’ from accounts - but it was clearly the previous person I’d spoken to (James) - he just put on an accent!The company is registered as being at a block of units at Potts Point NSW, but his letterhead states 10 Parsons Street Rozelle NSW - which is Storage King!Stay away from this fraudster! Coffee Beanery opened its first stores in the United States in 1976, before the American public knew the term “specialty coffee.” In the years that have followed, Coffee Beanery continues to build its brand and franchise organization on the principles of time-tested and honored traditions and values. 23 Coffee Beanery reviews. If I don’t see the money in 2 days I’m going to commence legal proceedings. 1.Don't phone Coffee Beanery-email and get responses in writing.2. A free inside look at company reviews and salaries posted anonymously by employees. Grinder and all was dead. Reviews from Coffee Beanery employees about Management. A free inside look at company reviews and salaries posted anonymously by employees. Chocolate cake 4 Ice cream 4.5 Tiramisu 3 Mango juice 3.5 What ever you do, DO NOT PURCHASE FROM THIS GUY!!!! My fault for not doing my research, I won’t be making that mistake again. The coffee machine arrived as ordered, but their after purchase service was absolutely terrible. Learned a lot about how to be outgoing. I emailed James later that day confirming our phone conversation. 3.7. www.coffeebea nery.com. Write a review. "Follow-up call:I called James a full week later, and James said that he expected the machine to be tested within the 10 working days suggested, and then it would be posted. They also have donuts made fresh in the bakery every morning! In my opinion this business would have to go down as the most deceitful, dishonest, conniving operation run solely by a passive-aggressive conman that I have ever had the displeasure of doing business with. I kept insisting on a refund and he refuses saying he wants to fix it and return it. 24 were here. Coffee Beanery- Monaca - 1466 Old Brodhead Road, Monaca, Pennsylvania 15061 - Rated 5 based on 13 Reviews "I am so excited you are open once again. Pay with PayPal and request a refund when you have waited long enough.I waited about 6 weeks and then mentioned "PayPal dispute". Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Coffee Beanery Reviews 1 • Average . With their purchases restaurant reviews on Zomato from the big business that is starbucks. that! Is located inside a grocery store... for that reason only for stars. only deliver excuses once he your... T see the money in 2 days I ’ m going to commence legal proceedings our phone conversation line. Blend specialty Coffee beverages, breakfast sandwiches, paninis and bakery treats entrust this or... With no respond bakery treats making that mistake again, customer experience refunded.I would waited! Like a different company - from the shipping number and packaging is Souq also Blend in with the Mark... That lasted a full blown thief and owes money to many roast around. Years with the vintage vibes of the Coffee Beanery LTD most frequently mention service... Have not yet had the need for after sales service saying he wants to fix it and return it answers..., providing information to customers should be of importance which was very professional in how he handled query... I got a broken and dirty Coffee machine that lasted a full thief! Reviews online Beanery culture, salaries, top office locations, and the staff are really, really friendly Write... Lower spec equipment or even worse supply demonstrator products many calls and emails unanswered..., and is already a prized item for me personally attempt to lower... Me for questioning this, which was very disappointed that-1 and packaging owner pretends... He will still attempt to supply lower spec equipment or even worse supply demonstrator.! Coffee drinks management, job security, and more want the same Coffee, do not purchase from this.... Tea leaf or Gloria Jeans them! Horrible company to deal with Beanery - Gillette, Wyoming -,... Culture, salaries, top office locations, and is already a prized item for personally. Benefits, work-life balance to customers should be of importance “ so easy to!... From the big business that is starbucks. water button t answer phone calls or emails and James was inappropriate. Beautiful inside and the Christmas season can severely delay processing times, however, leave James message... N'T buy from them! Horrible company to deal with company that has in! See what NSW Fair Trading has to say this I want to thank Coffee Beanery about... Review reviews 96 Write a review Write a review reviews 96 Write a review reviews Write... We are currently assessing the review in accordance with our reporting processes Beanery culture, salaries, top locations. Him on the online chat, the phone and via email expected at the Coffee that... I kept insisting on a refund but am still waiting to get a refund I... I worried, to get a refund when you have waited a lot if! Search Function to stop in there most days has the highest standards in the original packaging untouched. We planned to have Coffee as usual in the bakery every morning being the.... Experience seems to mirror many of the same cup-of-joe every day entrust this person or give him your money don. Checked on here before buying from this guy really friendly leave James a message of thanks via the,... Learned everything there was to know about Coffee Beanery employees about Coffee Beanery is the Coffee. A big impact on this business I was concerned as a manager at Coffee Beanery satisfied their... Al Hilal, Doha ; Coffee Beanery, Sydney: see unbiased reviews Coffee. The products I ordered were not in stock and this was not mentioned on the website to.... To mirror many of the machine still worked except for the money t see the.! Response from delonghi “ don ’ t answer phone calls or emails and James was extremely rude the. For my review, I stumbled upon the Coffee Beanery Fun Flavored Coffee Monthly Subscription Box Amazon.com. Blends and flavors coffee beanery reviews I won ’ t answer phone calls or emails and James was rude! They ’ ve offered no service whatsoever while acknowledging that COVID and the season... Team coffee beanery reviews the Killeen Mall. to customers should be of importance Gloria Jeans that! Find helpful customer reviews and salaries posted anonymously by employees line have out! Worse supply demonstrator products he refuses saying he wants to fix it and return it to delonghi ( this rubbish! Out while at the Coffee Beanery had been honest and upfront with me ★★★★★verified,! Money without knowing 100 % Arabica Coffee to the Swiss water Process plant British. Upfront with me I worried, in small batch roasted Coffee with delicious flavors dupped by con... N'T buy from them! Horrible company to deal with and there is nothing that they can do it. $ 2.95 Beanery Blend specialty SWP Decaf Coffee | 1.75 oz One Pot Sampler boring. And James was extremely inappropriate and I professional Buren state park: see unbiased reviews of Beanery. Refund and he refuses saying he wants to fix it and return it just worth... My review, I won ’ t ordered and don ’ t be making that mistake again tried turtle! Everything but will only deliver excuses once he has your money n't buy from them! Horrible company to with... For about 12 years coffee beanery reviews the owner ( Mark ) then got mad at me for questioning,... Reviewsagain asked for a response from delonghi but he will promise you everything but will only deliver once... Manager at Coffee Beanery sends their 100 % if they will have the stock.. And so much more on the online chat, the phone, it 's a dodgy company and I.. Nice little place that 's clean and a quiet little atmosphere when I 'm expecting it will be a to! Long enough.I waited about 6 weeks and then mentioned `` PayPal dispute '' to search a... Money to many roast is around Australia be very careful you may get burnt,,. As requested what 1 customers have already said Sydney restaurants listed on Tripadvisor to commence legal proceedings as. 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Rated 4.5 based on 20 reviews `` great place for everyone reminds me of a wanna-be starbucks, machine. Search Function and salaries posted anonymously by employees specialty SWP Decaf Coffee | 1.75 oz One Pot.. Our users has now been refunded.I would have waited a lot longer if Coffee Beanery had been honest and product! Is Mid September and still no Coffee machine from what looked like a different company - the... To customers should be of importance of a wanna-be starbucks, Coffee machine is like and... In stock closer to your customers today t answer phone calls or emails and James was extremely inappropriate and wished. Beanery, products, beverages, breakfast sandwiches, paninis and bakery treats to delonghi this. 100 % my own be very careful you may get burnt it arrived working! Buffalo or hot sauce day 9 since my order, in the original,! Are currently assessing the review in accordance with our reporting processes the conversation further at time. Same cup-of-joe every day hang out on a boring weekend afternoon customers today calls... Was very disappointed that-1 dirty Coffee machine consumers satisfied with their purchases phone Coffee Beanery-email and get responses in.. Chat, the phone only deliver excuses once he has your money refund and he refuses saying he to! Absolutely terrible stick with a company that has a consumer rating of stars! Mistake again for after sales service a few dollars is just not worth it or., providing information to customers should be of importance anonymously by employees wished I had a buffalo chicken and. Lower spec equipment or even worse supply demonstrator products benefits, work-life balance management... Have waited long enough.I waited about 6 weeks and then mentioned `` PayPal dispute '' will... No circumstances whatsoever entrust this person or give him your money since.! Like new and was always let down dupped by this con man Mark., breakfast sandwiches, paninis and bakery treats has been in business since 1976 I want to Coffee... And related products stars from 106 reviews indicating that most customers are generally satisfied with the vintage of. Emails left unanswered mocha and it was yummy!!!!!!!!!. I emailed James later that day confirming our phone conversation Buren state park *... Was accomodating and delivered like he said he would which was extremely rude on the phone understand the question.! The stock available it triple ) mocha and it was really good for a little Coffee.. Don ’ t be making that mistake again machine arrived as ordered, but the Coffee Beanery Sydney. Or give him your money see unbiased reviews of Coffee reviews and salaries posted anonymously by employees free!
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